If you are new to eBay, then you need to know that customer service and shipping are both important parts in being successful on eBay.
We are going to show you what to do once you have uploaded your items to eBay.
In our eBay series, we have covered what to sell on eBay, how to set up your account, and how to upload your items. If you missed any of these posts, you can click on the following links:
Disclosure: this post may contain affiliate links. This just means that we make a little money if you buy something through one of our links. It does not cost you any more to purchase an item through our links. It just helps support this blog so we can continue to bring you more content like this.
So, you might be wondering what to do once you’ve uploaded your items to eBay.
There are a few things that you should do once you upload your items.
eBay Selling Tips: Proof Your Auctions
Although you should really read through your auctions before you upload them, mistakes happen.
After you upload your auctions, it is a good ideas to look at each auction and make sure the pictures and text look good.
If you happen to find a mistake, you can still edit the item.
Find the auction with a mistake under your active selling items. Click the arrow next to “more actions” and choose the edit option.
Make your changes to the auction, and then make sure you save it.
eBay Selling Tips: Customer Service
One of the big things that matters once you have auctions online is that you have good customer service.
This means that when people send you messages and ask questions about your items, you respond in a timely manner and respond politely.
If you have the eBay app on your phone, you can quickly message potential customers back!
It is a good idea to have your message policy written on each of your auctions. For example, we tell our customers that messages sent within 3 hours of an auction ending might not be answered.
To learn more about writing your eBay policy in your description, check out part 3 in our eBay series.
Even if you have all of your policies listed on your auction, there will always be people who will ask questions about something you have already answered in your policy. It is important to still answer their questions kindly.
Any person that messages you is interested in your items, so think of them as a potential customer!
Every user on eBay, has a feedback number next to their username.
This number indicates how many feedback the seller has received. If you click on the number, you can see what kinds of feedback a seller has.
As a seller, you can receive positive, neutral, and negative feedback. You definitely want to get as much positive feedback as possible.
Any buyer can click on the feedback number and see how many positive, neutral, and negative feedbacks you have received in the last year. They can also see exactly what other buyers have said about you.
If you want people to buy from you, you will want to make sure you have good customer service. Your good customer service will show through in your feedback!
eBay Selling Tips: Shipping
We already talked about packaging in part 2 of our eBay series, so we are just going to talk about how to ship your items in this post.
After an item has sold AND the seller has paid, you can print off a shipping label and mail the package.
To print a shipping label, you need to go to your sold items under my eBay.
On the right side of the auction, there should be a blue button that says “print shipping label.” You need to click on that button and print the label.
Next, you need to cut out the label.
Once you have taped your package shut with packing tape, you can tape the label onto the package.
It is best to use clear packing tape and to cover up the label completely, so that it is protected from water.
You can then take your package to either a post office or shipping place.
Note: make sure you ask for a receipt when you mail your package that way you have proof that you mailed it.
eBay Selling Tips: After You Ship Your Items
After you have shipped an item, you have the option to give the buyer feedback.
We always wait until the buyer has left us feedback before leaving them feedback, but you can choose to do it however you’d like.
To leave a person feedback, go to your sold auctions page and click the gray button on the right side of the auction that says, “leave feedback.”
You can also keep track of how much you sold your items for. If you didn’t already get it, you can download our FREE eBay binder to keep track of your eBay auctions.
If you already signed up, you can go ahead and download the binder from our resource library!
eBay Selling Tips: What to do if your auctions don’t sell
It is unlikely that all the auctions you list at once will sell unless you are just uploading a couple. We typically put 10-20 items to sell on eBay at a time, but sometimes only half of them sell. It really depends on what people want at the time and how much they are willing to pay.
If an item doesn’t sell, you have the option to relist the item for free!
You can only relist an item for free one time. After that, you have to pay to relist your item again.
All you have to do is go to your unsold items page and click the blue button that says “relist” on the right side of each auction. You can then change anything you would like about the auction on this page. Usually we just lower the price by a few dollars.